The utility says this expert team will be able to pinpoint and address issues directly with customers as they arise
Uisce Éireann says it acknowledges that water services are not meeting the standards that customers rightly expect and says it continues to treat the matter with the utmost urgency
The appointment comes as a peaceful march is planned in the city for tomorrow by people who say they've had to replace household appliances because of dirty water coming into their homes.
Recognising that some people may not be reporting incidents, Uisce Éireann is reiterating its call for customers to contact them directly. the utility says each call is investigated and actioned.
Brian O’Leary, Uisce Éireann’s Regional Operations Manager for the South West, reassured the people of Cork City that the water is safe to drink once it is running clear.
“Protecting public health is a top priority for Uisce Éireann. The treatment process used by Uisce Éireann at the Lee Road Water Treatment Plant is fully in line with water treatment standards used nationally and globally. Water services engineers and drinking water compliance specialists continue to closely monitor the water treatment plant, reservoirs and the water network that supply the city to ensure compliance with drinking water regulations.
“We continue to advise not to drink discoloured water. In the event of discolouration, running the tap for several minutes - we recommend up to 20 minutes - will usually restore water to a clear colour. The water is safe to drink once running clear. If the issue remains unresolved, we encourage customers to contact us directly.
“Uisce Éireann customer care helpline, open 24/7 on 1800 278 278