Bank of Ireland announces “cocooning” support for customers
New service allows self-isolating customers access cash without having to leave their homes or break their isolation.
Bank of Ireland has today announced a new service designed to help customers self-isolating during the Covid-19 pandemic - including older customers and those in vulnerable situations – access cash for groceries, newspapers and other day-to-day expenses.
Customers who are already self-isolating – or who may need to in the coming weeks and months – can nominate another person to make in-branch cash withdrawals and lodgements on their behalf.
The new facility, available from today, will have built-in safeguards such as limits on withdrawals and daily monitoring by Bank of Ireland’s dedicated Vulnerable Customer Unit.
Customers who wish to avail of this service are advised to complete the “Cocooning Support” form which is available on the Covid-19 Customer Hub on http://www.bankofireland.com
The Cocooning Support Form is available here: http://www.bankofireland.com/coronavirus-update/
The new support announced today is in addition to the following already available:
- Priority hours for over 65s and carers: Bank of Ireland’s branches are prioritising older customers and carers at the beginning of the day to help them avoid busier and more crowded periods. All 161 branches nationwide open during the COVID-19 pandemic will offer priority service for over 65s and carers between 10 am and 11 am, Monday to Friday, until further notice.
- Dedicated phone line: Customers over 65 and carers who are unable to come into a branch can call a dedicated helpline provided by the Bank’s Vulnerable Customer Unit: 1800 946 146 (9.30 am-4.30 pm Mon-Fri).
More from Coronavirus
Hundreds Of Homehelps Across Ireland Are Concerned They Will Be Redeployed As Frontline Health Staff
They could be needed to assist in the Covid-19 pandemic
Cork Band Sparkle Are Streaming An Online Charity Gig This Evening
It's in aid of the Cope Foundation
The Role Of An Post Workers Has Changed Drastically Over The Last Few Weeks
It's due to the coronavirus
Nursing Homes Are To Receive Added Financial Assistance
Staff are to be screened daily for Covid-19
St. Fin Barre's Cathedral Are Just 140 YouTube Followers Short Of Tomorrow's Target
They are hoping to live stream their Palm Sunday service by mobile
Almost 1,000 Healthcare Workers In The Republic Have Now Tested Positive For Covid-19
New HSE figures also show 148 people are being treated in intensive care units
A Group Of Independent 3D Printers Have Come Together For Cork's Frontline Healthcare Staff
Benchspace have launched an initiative to produce 10,000 face masks in the next 4 weeks
The Demands On Our Broadband Service Have Never Been Greater
It's since the Covid-19 crisis began
SIPTU Says Homehelps Will Find It Very Hard To Step Away From Their Clients
The HSE announced on Thursday that some elderly people are having their home help hours cut
Communities Across North, South And West Cork Are To Be Given A Helping Hand
It's as the coronavirus pandemic continues
A Yoga Class Will Take Place At 11am To Boost The Wellbeing Of The Nation
The cost of the class will go to Childline
A West Cork Town Is Poised To Capitalise On A Predicted Increase In 'Staycations'
That's in the face of the Covid-19 emergency