Bank of Ireland announces “cocooning” support for customers

New service allows self-isolating customers access cash without having to leave their homes or break their isolation.

Bank of Ireland has today announced a new service designed to help customers self-isolating during the Covid-19 pandemic - including older customers and those in vulnerable situations – access cash for groceries, newspapers and other day-to-day expenses.

Customers who are already self-isolating – or who may need to in the coming weeks and months – can nominate another person to make in-branch cash withdrawals and lodgements on their behalf.

The new facility, available from today, will have built-in safeguards such as limits on withdrawals and daily monitoring by Bank of Ireland’s dedicated Vulnerable Customer Unit.

Customers who wish to avail of this service are advised to complete the “Cocooning Support” form which is available on the Covid-19 Customer Hub on

The Cocooning Support Form is available here:

The new support announced today is in addition to the following already available:

  • Priority hours for over 65s and carers: Bank of Ireland’s branches are prioritising older customers and carers at the beginning of the day to help them avoid busier and more crowded periods. All 161 branches nationwide open during the COVID-19 pandemic will offer priority service for over 65s and carers between 10 am and 11 am, Monday to Friday, until further notice.
  • Dedicated phone line: Customers over 65 and carers who are unable to come into a branch can call a dedicated helpline provided by the Bank’s Vulnerable Customer Unit: 1800 946 146 (9.30 am-4.30 pm Mon-Fri).

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